RETURN AND REFUND POLICY

Last updated: August 16, 2026

At Fotlum, we are committed to handling returns and refunds fairly and transparently. Please review this policy before placing an order.

30-Day Return Period

You may request a return within 30 days after the date your order is marked as delivered.

To be eligible for a return, the product must:

• Be unused, unworn, unwashed, and in substantially the same condition in which it was received;
• Include its original packaging, tags, accessories, manuals, and other included materials; and
• Be accompanied by a receipt, order confirmation, or other proof of purchase.

Return Authorization Required

Before returning any product, you must contact us at:

Email: openseaaccount@gmail.com

Please include your order number, the product you wish to return, and the reason for the return. If the product is damaged, defective, incomplete, or incorrect, please also provide clear photographs or video showing the issue.

If your return request is approved, we will send you the applicable return address and return instructions by email.

We do not maintain a single public return address because the correct return location may depend on the product, supplier, or fulfillment facility. The business address shown on our website is not a return warehouse and should not be used for returns unless we specifically authorize it in writing.

Products returned without prior written authorization or sent to an unauthorized address may be delayed, rejected, or returned to the sender.

Return Shipping Costs

If a return is requested because the customer changed their mind, ordered the wrong item or size, or no longer wants the product, the customer is responsible for return shipping costs.

If the product is damaged, defective, or materially different from the product ordered, Fotlum will provide an appropriate remedy. Where an authorized return is required because of our error, we will cover reasonable return shipping costs or provide another return solution.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact openseaaccount@gmail.com as soon as reasonably possible.

Please provide:

• Your order number;
• A description of the issue;
• Photographs or video of the product;
• Photographs of the packaging and shipping label; and
• Any other information reasonably needed to review the claim.

After reviewing the information, we may offer a replacement, refund, partial refund, or another appropriate remedy based on the circumstances and applicable law.

Do not discard a damaged product or its packaging until we have completed our review.

Non-Returnable Products

Unless the product is damaged, defective, incorrectly supplied, or return is otherwise required by law, the following products cannot be returned:

• Perishable goods;
• Personalized or custom-made products;
• Opened or used personal-care and hygiene products;
• Products that cannot be returned for health or safety reasons after their seals have been opened;
• Gift cards;
• Digital or downloadable products;
• Clearance or final-sale products clearly identified as non-returnable before purchase; and
• Products damaged through misuse, improper handling, accidental damage, unauthorized modification, or ordinary wear and tear.

Please contact us before purchasing if you are unsure whether a product is eligible for return.

Exchanges

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund or another reasonable solution.

In some cases, the quickest option is to return the eligible product and place a separate order after the return has been approved.

Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact openseaaccount@gmail.com.

Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible.

We will make reasonable efforts to accommodate the request, but we cannot guarantee cancellation or modification after an order has entered processing, fulfillment, or shipment.

If the order has already shipped, an eligible return must be handled under this policy.

Refused or Undeliverable Packages

If a package is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, we will contact the customer after the returned shipment is received.

Where permitted by law, actual shipping, return, or reshipping costs may be deducted from the refund or charged before reshipment. This does not apply when the delivery failure resulted from our error.

Consumer Rights

Nothing in this policy limits or excludes any non-waivable rights or remedies available under applicable consumer-protection law.

Contact Us

Fotlum
Email: openseaaccount@gmail.com
Phone: +1 628-296-9150